Shipping

Please click on a region below to view our shipping policies.

USA

Orders placed Sunday–Thursday are processed the day they are received and are despatched on the same day or the next working day if they are received on a Public Holiday. Orders placed on Friday and Saturday are processed and despatched on the following Sunday.

Goods are shipped FREE to USA by IBPT (Exprès) a tracked international Airmail service with a target delivery time of 3-10 working days.  Delivery times are estimated and we cannot guarantee delivery within these timeframes due to unforeseen circumstances or during periods of heavy seasonal postal demand, e.g., during the Christmas period. If you want a signature required courier service this is available at an additional fee when you place your order.

Please be aware that there may be additional customs tariffs and duties, Sales Taxes and/or other fees imposed by your state government and/or mail provider. We are not responsible for these fees and they are your responsibility.

Canada

Orders placed Sunday–Thursday are processed the day they are received and are despatched on the same day or the next working day if they are received on a Public Holiday. Orders placed on Friday and Saturday are processed and despatched on the following Sunday.

Goods are shipped FREE to Canada by IBPT (Exprès) a tracked international Airmail service with a target delivery time of 3-10 working days.  Delivery times are estimated and we cannot guarantee delivery within these timeframes due to unforeseen circumstances or during periods of heavy seasonal postal demand, e.g., during the Christmas period. If you want a signature required courier service this is available at an additional fee when you place your order.

Please be aware that there may be additional customs tariffs and duties, sales taxes and/or other fees imposed by your provincial government and/or mail provider. We are not responsible for these fees and they are your responsibility.

United Kingdom

 

Orders received by 1pm Monday – Friday will be delivered the next working day. Orders received after 1pm will be delivered the following working day. Where the delivery day is a Public Holiday the order will be delivered on the next working day.

Goods are shipped FREE within the UK by DPD track and trace service, with  the option of a text and/or e-mail notification with a 2-hour delivery slot.

If you require a Saturday morning delivery service through Royal Mail Special Delivery this is available for a fee of £7.50 when you place your order. Note: Orders MUST be received prior to 2pm on Friday afternoon to be eligible for the Saturday morning special delivery service.

If no one is home to receive the delivery please give alternative delivery instructions in all cases.

With respect to the upcoming Christmas Season orders received before 11am on Christmas Eve 2015 will be delivered on 29th December 2015.  Orders received between Christmas Eve 2015 and 4 January 2016 will be delivered on 5 January 2016.

Australia

Orders received Monday–Friday are processed the day they are received and are despatched on the same day or the next working day if they are received on a Public Holiday. Orders received over the weekend are processed and despatched on the following Monday or the next working day if Monday is a Public Holiday.

Goods are shipped FREE to Australia by IBPT (Exprès) a tracked international Airmail service with a target delivery time of 3-10 working days.  Delivery times are estimated and we cannot guarantee delivery within these timeframes due to unforeseen circumstances or during periods of heavy seasonal postal demand, e.g., during the Christmas period. If you want a signature required courier service this is available at an additional fee when you place your order.

Please be aware that there may be additional customs tariffs and duties, Goods and Services Tax (GST) and/or other fees imposed by your government and/or mail provider. We are not responsible for these fees and they are your responsibility.

New Zealand

Orders received Monday–Friday are processed the day they are received and are despatched on the same day or the next working day if they are received on a Public Holiday. Orders received over the weekend are processed and despatched on the following Monday or the next working day if Monday is a Public Holiday.

Goods are shipped FREE within New Zealand by standard parcel post with a target delivery time of 1-2 working days.  Delivery times are estimated and we cannot guarantee delivery within these timeframes due to unforeseen circumstances or during periods of heavy seasonal postal demand, e.g., during the Christmas period. If you want a tracked or next working day courier service then these are available at an additional fee when you place your order.

Europe

Orders placed Sunday–Thursday are processed the day they are received and are despatched on the same day or the next working day if they are received on a Public Holiday. Orders placed on Friday and Saturday are processed and despatched on the following Sunday.

Goods are shipped FREE to Europe by International Airmail with a target delivery time of 3-10 working days. Orders from Austria, Belgium, Denmark, Finland, Ireland, Italy, Latvia, Luxembourg, Malta, Netherlands, Norway, Portugal, Slovenia, Spain, Sweden and Switzerland are shipped FREE by IBPT (Exprès) a tracked international Airmail service with a target delivery time of 3-10 working days. Delivery times are estimated and we cannot guarantee delivery within these timeframes due to unforeseen circumstances or during periods of heavy seasonal postal demand, e.g., during the Christmas period. If you want a signature required courier service this is available at an additional fee when you place your order.

Please be aware that there may be additional customs tariffs and duties, Value Added Tax (VAT) and/or other fees imposed by your government and/or mail provider. We are not responsible for these fees and they are your responsibility.

Hong Kong and Singapore

Orders received Monday–Friday are processed the day they are received and are despatched on the same day or the next working day if they are received on a Public Holiday. Orders received over the weekend are processed and despatched on the following Monday or the next working day if Monday is a Public Holiday.

Goods are shipped FREE to Hong Kong and Singapore by IBPT (Exprès) a tracked international Airmail service with a target delivery time of 3-10 working days.  Delivery times are estimated and we cannot guarantee delivery within these timeframes due to unforeseen circumstances or during periods of heavy seasonal postal demand, e.g., during the Christmas period. If you want a signature required courier service this is available at an additional fee when you place your order.

Please be aware that there may be additional customs tariffs and duties, Goods and Services Tax (GST) and/or other fees imposed by your government and/or mail provider. We are not responsible for these fees and they are your responsibility.

All other countries

Orders received Monday–Friday are processed the day they are received and are despatched on the same day or the next working day if they are received on a Public Holiday. Orders received over the weekend are processed and despatched on the following Monday or the next working day if Monday is a Public Holiday.

Goods are shipped FREE by untracked international Airmail with a target delivery time of 3-10 working days.  Delivery times are estimated and we cannot guarantee delivery within these timeframes due to unforeseen circumstances or during periods of heavy seasonal postal demand, e.g., during the Christmas period. If you want a tracked signature required courier service this is available at an additional fee when you place your order.

Please be aware that there may be additional customs tariffs and duties, sales tax and/or other fees imposed by your government and/or mail provider. We are not responsible for these fees and they are your responsibility.

Lydia and her girls

My daughter loves the alarm. She’s told me to ‘sell my pull-ups on eBay mommy’. She just loves that she doesn’t have to wear pull-ups…

- Lydia Du Buisson